Privacy Policy

At Leroy's Mobile Car Detailing, your privacy is extremely important to us. We are committed to protecting your personal information and complying with all applicable privacy laws, including the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR) where relevant.

 

What Information We Collect

• Contact details (name, phone, email, address)

• Vehicle information (make, model, registration)

• Payment information (processed securely online via third-party providers)

• Service history and preferences

• Photos of your vehicle (for quotes and quality control)

• Any communications or feedback you provide

• Website usage data, cookies, and analytics information (see below)

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Legal Basis for Processing

We only collect and process your personal data when we have a legal basis to do so, including:

• Your explicit consent

• Performance of a contract (providing services you requested)

• Compliance with legal obligations

• Legitimate business interests (such as fraud prevention, service improvement, and security)

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How We Use Your Information

• To provide, manage, and improve our detailing services

• To communicate about bookings, changes, and promotions

• For internal record keeping, analytics, and service improvement

• To request and verify photos for accurate pricing

• For legal, insurance, and compliance requirements

• To resolve disputes, enforce our terms, and protect our business

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Data Security

• We use secure, industry-standard systems and encryption to protect your data.

• Payment information is processed through trusted third-party providers; we never store your full card details.

• Access to your data is strictly limited to authorised personnel and is protected by access controls and confidentiality agreements.

• We have procedures in place to detect, respond to, and notify you of any data breaches as required by law.

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Sharing Your Information

• We do not sell or rent your personal information to any third parties.

• Your data may be shared only with trusted service partners or providers required to deliver your requested services, process payments, or comply with legal obligations.

• We may share information with authorities if required by law, court order, or to protect our business from fraud, abuse, or threats to safety.

• If we transfer data outside Australia, we ensure appropriate safeguards are in place as required by law.

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Access, Updates & Deletion

• You can request access to your data, corrections, or deletion at any time by contacting us.

• We will respond to all requests in accordance with applicable laws and may require verification of identity.

• Some data may be retained as required by law, for dispute resolution, or for legitimate business purposes.

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Cookies & Tracking

• Our website may use cookies, pixels, and similar technologies to improve your experience, analyse usage, and for marketing purposes. You can control cookie preferences in your browser settings.

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Data Retention

• We retain your data only as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce our agreements.

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Policy for Minors

• Our services are not intended for children under 18. We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete the data promptly.

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Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal data

• Object to or restrict certain processing

• Withdraw consent at any time

• Lodge a complaint with a supervisory authority

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Limitation of Liability

• While we take all reasonable steps to protect your data, we are not liable for unauthorised access, disclosure, or loss of data beyond our reasonable control.

 

Changes to Policy

• We may update this policy at any time to reflect changes in law or business practices. The latest version will always be available on our website. Your continued use of our services constitutes acceptance of the policy.

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Contact: For privacy questions or requests, contact us via our website form. We will respond as soon as possible and always within legal timeframes.

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Effective Date: December 2025