Terms & Conditions

Welcome to Leroy's Mobile Car Detailing. By booking or using our services, you agree to the following terms and conditions. Please read them carefully.

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Bookings & Payments

• All bookings must be made online in advance; full payment is required at the time of booking.

• Prices for services are fixed as listed on our website; however, final pricing may vary depending on the actual condition of the vehicle. We may require you to send clear photos of your vehicle before confirming your booking or final price.

• If the vehicle is found to be in significantly worse condition than described or shown in photos, additional charges may apply, or the service may be refused at our discretion.

• Prices may change at any time. Promotions and discounts cannot be combined unless otherwise stated.

• Services are subject to availability and confirmation.

• We reserve the right to refuse any booking at our sole discretion.

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Cancellations & Rescheduling

• Cancellations or changes must be made at least 24 hours before your scheduled appointment; otherwise, no refund will be issued (except for force majeure at our discretion).

• No refunds for missed appointments or if the vehicle is not accessible at the scheduled time.

• We reserve the right to reschedule appointments due to weather, emergencies, or unforeseen circumstances.

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Service Area & Location

• No extra travel charges within 20km of Rose Bay. Additional charges may apply beyond this area.

• The client is responsible for arranging parking and access to the vehicle; any parking fees incurred will be added to the invoice.

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Service Limitations

• We do not perform paintwork, bodywork, or mechanical repairs.

• We reserve the right to refuse service to vehicles that are unsafe, unsanitary, or present a hazard.

• Service times are estimates only and not guaranteed; delays do not entitle the client to compensation.

• We reserve the right to photograph vehicles before and after service for quality control and insurance purposes.

• We do not accept responsibility for vehicles of high value, collectible, or prestige status without prior written agreement.

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Client Responsibilities

• The vehicle must be accessible and cleared of all personal valuables. We are not liable for loss or damage to personal items left in the vehicle.

• The client must disclose any pre-existing damage or issues with the vehicle.

• The client must provide access to water and electricity if required for certain services; failure to do so may result in cancellation with no refund.

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Satisfaction Guarantee

• If you are not satisfied, notify us within 24 hours and we will return to complete the job to your satisfaction, subject to our Refund Policy.

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Liability & Insurance

• We carry public liability insurance to protect our clients and business.

• We are not liable for pre-existing damage, normal wear and tear, or mechanical failures unrelated to our service.

• No liability for damage caused by poor vehicle condition, aftermarket modifications, or undisclosed issues.

• Our maximum liability is limited to the cost of the service provided.

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Force Majeure

• We are not liable for delays or failure to perform services due to causes beyond our control (weather, natural disasters, accidents, etc.).

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Intellectual Property

• All content, branding, and materials on our website are the exclusive property of Leroy's Mobile Car Detailing and may not be used without written permission.

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Non-Solicitation

• You agree not to solicit, hire, or contract our employees or contractors for private work outside of Leroy's Mobile Car Detailing for a period of 12 months after your last service.

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Indemnification

• The client agrees to indemnify and hold harmless Leroy's Mobile Car Detailing from any claims, damages, or liabilities resulting from inaccurate information provided or failure to meet client responsibilities.

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Video Surveillance

• Some services may be recorded for security, quality control, or training purposes. Recordings will remain confidential unless written consent is provided by the client.

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Privacy

• Your data is handled in accordance with our Privacy Policy.

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Policy Changes

• These terms may be updated at any time. The latest version will always be available on our website.

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Governing Law

• These terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.

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Effective Date: December 2025